01. Full clearance of bill at the check-out time.
02. In case of any cancellation the GST on the advance payment will have to be retained.
03. If a booking is received from the Online Travel Agent (OTA), then the cancellation policy of that particular channel is applicable.
04. Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
05. Refunds only through cheque for bookings made by cash/cheque/bank transfer.
06. Online refunds for bookings made through the website usually take 7-10 working days.
07. Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
08. The original receipt must be presented for processing the refund.
09. Carry the printout of the booking confirmation mail/receipt at the time of check-in.
10. In case of date change existing booking needs to be cancelled, see cancellation policy.
11. Reservation of rooms on new dates will be subject to availability.
12. Cancellations made more than 15 days before the check-in date will be fully refunded.
13. Cancellations made between 3-14 days before check-in will incur a charge of 50% of the total booking amount.
14. No refunds will be issued for cancellations made less than 3 days before check-in or for no-shows.