Booking and Cancellation Policy

We strive to make your experience at Kyra Wellness seamless and enjoyable. Please review our booking and cancellation policies below:

1. Booking Policy

  • Reservations can be made online through www.kyrawellness.com, via email, or by phone.
  • Full advance payment is required to confirm your reservation.
  • Bookings are subject to availability and will be confirmed upon receipt of payment.
  • Special requests (e.g., dietary needs, room preferences) must be communicated at the time of booking. While we strive to accommodate these requests, they are not guaranteed.
  • A security deposit will be collected at check-in or held on your credit card. This amount will be refunded at check-out or adjusted against any in-room dining, additional services availed, or any damages incurred during the stay.

2. Wellness Package Policy

  • Some wellness packages may have a minimum stay requirement. Details will be provided at the time of booking.
  • Wellness-specific inclusions such as yoga sessions, spa treatments, or nutrition consultations must be scheduled in advance and are subject to availability.

3. Cancellation Policy

  • Cancellations made more than 15 days before the check-in date will be fully refunded.
  • Cancellations made between 3-14 days before check-in will incur a charge of 50% of the total booking amount.
  • No refunds will be issued for cancellations made less than 3 days before check-in or for no-shows.
  • Credit/Debit card cancellations will be charged 3% extra.
  • The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
  • The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund will be admissible online.
  • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for the original reservation.
  • If non-cancellable booking (s) are cancelled, the client shall not be refunded the amount paid towards making the reservation(s).
  • In case of early checkout, you are liable to pay for the entire confirmed reservation. If you are not sure of the policy, contact Reservation Desk for clarification.

4. Check-In and Check-Out

  • Standard Check-in time is 2:00 PM, and check-out time is 12:00 PM.
  • Early check-in or late check-out is subject to availability and may incur additional charges.
  • Early check-in or late check-out is subject to availability and may incur additional charges.
  • For a seamless departure, ensure all personal belongings are collected before check-out.

5. Modifications

  • Changes to reservations are subject to availability and must be requested at least 7 days before the original check-in date.
  • Additional charges may apply for modifications.

6. Late Arrivals and Missed Activities

  • Late arrivals or missed wellness sessions due to personal reasons cannot be refunded or rescheduled.

7. Early Departure

  • No refunds will be provided for early check-outs or unused services.

8. Group Bookings

  • For group bookings of more than 5 rooms, a separate cancellation policy may apply. Please contact us for details.

9. Right to Admission and Cancellation

  • Kyra Wellness reserves the right to admission and may cancel any booking without prior notice in case of unforeseen circumstances or violations of policies.

10. Contact Information